yellow.ai vs Freshworks

No, Freshworks has a higher valuation ($3.2B) compared to yellow.ai ($1B).

yellow.ai raised $102M while Freshworks raised $400M.

Freshworks has the higher Awaira Score of 76.

yellow.ai: yellow.ai is an India-based enterprise AI platform founded in 2016 that specializes in conversational AI and automation solutions for businesses. The company develops a cloud-based platform enabling organizations to build, deploy, and manage AI-powered chatbots and virtual assistants across multiple channels including voice, chat, and messaging applications. Its core technology focuses on natural language processing and machine learning to handle customer service, sales, and operational automation workflows. The platform serves enterprise clients across industries including banking, retail, telecommunications, and hospitality. yellow.ai's solution addresses customer engagement, lead qualification, complaint resolution, and internal process automation. The company operates in the competitive conversational AI market alongside players like Intercom, Drift, and others, differentiating through its multilingual capabilities and focus on emerging markets. As of its last funding round, yellow.ai achieved unicorn status with a $1.0 billion valuation and has raised $102 million across multiple funding rounds through Series C stage. The company has expanded its customer base and product capabilities, including sentiment analysis, intent recognition, and omnichannel deployment. Its growth trajectory reflects increasing enterprise demand for AI-driven customer experience automation and operational efficiency solutions in Asia-Pacific markets. yellow.ai combines conversational AI with omnichannel deployment specifically optimized for enterprises in emerging markets, particularly Asia.. Freshworks: Freshworks is a publicly traded enterprise software company founded in 2010 that provides customer engagement and business operations platforms. The company develops cloud-based solutions including Freshdesk (customer support), Freshsales (CRM), Freshservice (IT service management), and Freshchat (conversational AI). These products incorporate AI capabilities for automation, predictive analytics, and intelligent routing to streamline customer service operations and sales workflows. The platform serves mid-market to enterprise customers across various industries including SaaS, technology, healthcare, and financial services. Freshworks went public on NASDAQ in October 2021 with a valuation of $3.2 billion. The company has raised $400 million in total funding across its lifecycle. In the competitive enterprise AI landscape, Freshworks positions itself against established players like Salesforce and Zendesk by offering modular, affordable cloud solutions with embedded AI features. Its approach emphasizes ease of implementation and user accessibility rather than complexity. The company has demonstrated consistent growth through both organic expansion and strategic acquisitions. Its multi-product suite enables cross-selling opportunities and increased customer lifetime value. Freshworks serves over 50,000 customers globally and maintains headquarters in San Francisco with significant development operations in India, reflecting its offshore-first business model for cost efficiency. Freshworks bundles multiple enterprise functions (support, sales, IT service management) with AI capabilities at lower price points than traditional competitors, targeting mid-market customers..

Freshworks was founded first in 2010. yellow.ai was founded in 2016.