DevRev vs Freshworks

Freshworks has a disclosed valuation of $3.2B, while DevRev's valuation is not publicly available, making a direct size comparison difficult. Freshworks employs 7500 people.

Freshworks has raised more in total funding at $400M, compared to DevRev's $100M — a gap of $300M. Combined, the two companies have completed 6 known funding rounds.

Freshworks holds the higher Awaira Score at 76/100, compared to DevRev's 63/100. The Awaira Score is a composite metric factoring in valuation, funding, stage, team size, and market presence — a 13-point gap that reflects meaningful differences in scale or traction.

DevRev was founded by Dhruv Jain in 2020. Freshworks was founded by Girish Mathrubootham in 2010. Visit each company's profile on Awaira for a full founder biography.

DevRev: DevRev is an AI-powered platform that connects product development and customer success workflows, enabling companies to link customer issues, feature requests, and support tickets directly to engineering work items, creating a continuous feedback loop between what customers experience and what developers build. The platform combines CRM, issue tracking, and AI-powered customer insight synthesis into a unified product-led growth tool.\n\nThe company raised approximately $100M from investors including Khosla Ventures and Mayfield Fund, with a founding team that includes veterans from Nutanix with a track record of building enterprise infrastructure companies. DevRev has attracted customers among SaaS companies seeking tighter alignment between go-to-market and product development organizations.\n\nThe traditional separation of CRM and engineering tools creates significant information loss as customer feedback fails to systematically inform product prioritization. DevRev's integrated approach addresses this alignment problem with AI that surfaces customer-validated priorities for engineering teams, targeting a workflow integration gap that has been underserved by both CRM vendors and project management tools. Freshworks: Freshworks is a publicly traded enterprise software company founded in 2010 that provides customer engagement and business operations platforms. The company develops cloud-based solutions including Freshdesk (customer support), Freshsales (CRM), Freshservice (IT service management), and Freshchat (conversational AI). These products incorporate AI capabilities for automation, predictive analytics, and intelligent routing to streamline customer service operations and sales workflows. The platform serves mid-market to enterprise customers across various industries including SaaS, technology, healthcare, and financial services. Freshworks went public on NASDAQ in October 2021 with a valuation of $3.2 billion. The company has raised $400 million in total funding across its lifecycle. In the competitive enterprise AI landscape, Freshworks positions itself against established players like Salesforce and Zendesk by offering modular, affordable cloud solutions with embedded AI features. Its approach emphasizes ease of implementation and user accessibility rather than complexity. The company has demonstrated consistent growth through both organic expansion and strategic acquisitions. Its multi-product suite enables cross-selling opportunities and increased customer lifetime value. Freshworks serves over 50,000 customers globally and maintains headquarters in San Francisco with significant development operations in India, reflecting its offshore-first business model for cost efficiency. Freshworks bundles multiple enterprise functions (support, sales, IT service management) with AI capabilities at lower price points than traditional competitors, targeting mid-market customers.

Freshworks was founded first in 2010, giving it 10 years of additional market experience. DevRev was founded later in 2020. In AI, even a year or two of head start can translate into significantly more training data, customer relationships, and institutional knowledge.

DevRev has approximately 200-500 employees, while Freshworks has approximately 7500. A larger team often signals higher revenue or venture backing, but in AI, smaller teams are increasingly capable of building at scale.

Yes, DevRev and Freshworks are direct competitors — both operate in the Enterprise AI space and likely target overlapping customer segments. This comparison is especially relevant for buyers evaluating both platforms.