Bhavin Shah

Moveworks is an enterprise AI platform founded in 2016 that specializes in automating employee support and IT service management through conversational AI. The company's core product uses natural language processing to handle employee requests, resolve IT tickets, and provide HR assistance without human intervention. Moveworks integrates with existing enterprise systems including ServiceNow, Slack, Microsoft Teams, and various knowledge management platforms, enabling it to understand context and deliver accurate responses. The platform addresses a significant enterprise problem: IT helpdesks and HR departments managing high volumes of repetitive inquiries. By automating common requests—password resets, software access, policy questions, and IT troubleshooting—Moveworks reduces resolution time and operational costs. The company has secured funding totaling $315 million, achieving a valuation of $2.2 billion, and remains in Series C stage. Notable customers span multiple industries including Fortune 500 companies, though specific names are largely undisclosed publicly. Moveworks competes in the enterprise AI and intelligent automation space alongside companies like Servicenow, UiPath, and other conversational AI platforms. The company positions itself specifically at the intersection of AI and employee experience, targeting large organizations with complex IT environments. Growth trajectory has been substantial given its valuation and funding accumulation since inception. Moveworks uniquely applies conversational AI to internal enterprise operations rather than customer-facing applications, creating value through employee productivity gains.