Biplab Kumar Jha

Mihup is a conversation intelligence platform specializing in speech recognition and NLP for Indian languages, offering real-time call analytics, voice search, and speech-to-text capabilities tuned for Indic accents and multilingual code-switching common in Indian call centers. The platform serves BFSI, telecom, and retail customers that operate large vernacular customer support operations.\n\nThe company raised approximately $6M in Series A funding and has built proprietary speech models for Bengali, Hindi, and other regional languages that outperform global ASR providers on Indian accent benchmarks. Mihup's products are deployed in production contact centers processing high daily call volumes.\n\nAccurate speech AI for Indian languages remains an underserved technical problem given the phonetic diversity and code-switching patterns of Indian speakers. Mihup's focus on this specific challenge, combined with years of proprietary training data collected from real call center environments, gives the company a technical moat that is difficult for English-first global vendors to replicate quickly. Mihup competes in the Indian conversation intelligence space against Enthu.ai, Convin, and global platforms like Gong and Chorus that lack deep Indic language support. The company's core advantage lies in its proprietary speech recognition models trained specifically on Indian language datasets, delivering higher accuracy on Hindi, Tamil, Bengali, and other regional languages than English-first competitors can achieve. Mihup has gained traction in BPO, banking, and insurance sectors where call center operations in regional languages represent billions of minutes of untapped analytics potential across the Indian subcontinent.