Gaurav Singh

Verloop.io is a conversational AI platform that automates customer support operations for e-commerce, fintech, and consumer businesses using AI-powered chatbots and voice agents. The platform handles inbound support queries, routes complex issues to human agents, and integrates with CRM and helpdesk tools to provide agents with AI-assisted response recommendations.\n\nThe company raised approximately $12M in Series A funding and serves customers across India, Southeast Asia, and the Middle East, processing tens of millions of customer interactions each month. Verloop.io has demonstrated measurable deflection rates for tier-one support queries, reducing human agent load by 40-70% for deployed customers.\n\nIn the rapidly growing customer experience AI market in India, Verloop.io targets the mid-market segment that is underserved by enterprise platforms from global vendors. The company's focus on regional languages, local payment integrations, and mobile-first customer journeys gives it an advantage in markets where English-only solutions fall short. Verloop.io competes in the customer support automation market against Freshworks' Freddy AI, Yellow.ai, and Haptik, with particular strength in the Indian e-commerce and fintech verticals. The company differentiates through deep integration with WhatsApp Business API, which is critical in India and Southeast Asia where WhatsApp is the dominant customer communication channel with over 500 million users. Verloop.io has automated millions of support conversations for clients including Nykaa, Cleartrip, and Decathlon India, positioning it as a category leader in conversational support for consumer-facing brands in high-growth emerging markets.