Ragy Thomas

Sprinklr is a publicly traded enterprise AI platform founded in 2009 and headquartered in India. The company operates in the enterprise software space, providing customer experience management (CXM) solutions powered by artificial intelligence. Sprinklr's platform integrates customer data across multiple channels—including social media, messaging apps, email, and web—to enable unified customer engagement and analytics. The core technology uses machine learning and natural language processing to automate customer service workflows, sentiment analysis, and experience personalization. The platform serves large enterprises across industries including retail, financial services, healthcare, and telecommunications. Notable applications include social listening, customer service automation, marketing orchestration, and employee experience management. Sprinklr went public in 2021 and currently maintains a valuation of $2.7 billion with total funding of $429 million raised to date. Competitively, Sprinklr positions itself against platforms like Salesforce, Adobe Experience Cloud, and Khoros in the CXM market. The company differentiates through its unified approach across customer touchpoints and social-first capabilities. Its growth trajectory reflects demand for integrated AI-driven customer experience solutions, though the company operates in an increasingly competitive landscape with well-established players. Revenue and profitability metrics continue to evolve post-IPO. Sprinklr uniquely combines social media intelligence with customer experience management in a unified AI platform targeting enterprise-scale operations.