Delhivery AI vs Freshworks

By valuation, Freshworks is the larger company at $3.2B versus $1.7B — a 1.9x difference. Size can also be measured by team: Delhivery AI employs 5000+ people while Freshworks has 7500 employees.

Delhivery AI has raised more in total funding at $1B, compared to Freshworks's $400M — a gap of $600M. Combined, the two companies have completed 6 known funding rounds.

Delhivery AI holds the higher Awaira Score at 90/100, compared to Freshworks's 76/100. The Awaira Score is a composite metric factoring in valuation, funding, stage, team size, and market presence — a 14-point gap that reflects meaningful differences in scale or traction.

Delhivery AI was founded by Sahil Barua in 2011. Freshworks was founded by Girish Mathrubootham in 2010. Visit each company's profile on Awaira for a full founder biography.

Delhivery AI: Delhivery is India's largest publicly listed logistics and supply chain services company, operating an AI-powered platform that coordinates end-to-end parcel delivery, freight forwarding, warehousing, and cross-border logistics through a combination of proprietary technology, owned infrastructure, and a partner network spanning over 17,000 PIN codes. The company's AI systems optimize route planning, dynamic pricing, capacity allocation, and network design across millions of daily shipments.\n\nListed on the NSE and BSE, Delhivery raised over $1B in equity funding prior to its IPO and commands a market capitalization reflecting its position as India's dominant third-party logistics provider. The company serves thousands of direct e-commerce, retail, and enterprise clients and processes hundreds of millions of shipments annually.\n\nDelhivery's scale in Indian logistics creates a data advantage that compounds — each additional shipment improves the AI models that drive route optimization, delivery time prediction, and network capacity planning. As Indian e-commerce continues to expand and logistics infrastructure investment intensifies, Delhivery's technology platform and network scale position it as the default logistics intelligence layer for the Indian supply chain. Freshworks: Freshworks is a publicly traded enterprise software company founded in 2010 that provides customer engagement and business operations platforms. The company develops cloud-based solutions including Freshdesk (customer support), Freshsales (CRM), Freshservice (IT service management), and Freshchat (conversational AI). These products incorporate AI capabilities for automation, predictive analytics, and intelligent routing to streamline customer service operations and sales workflows. The platform serves mid-market to enterprise customers across various industries including SaaS, technology, healthcare, and financial services. Freshworks went public on NASDAQ in October 2021 with a valuation of $3.2 billion. The company has raised $400 million in total funding across its lifecycle. In the competitive enterprise AI landscape, Freshworks positions itself against established players like Salesforce and Zendesk by offering modular, affordable cloud solutions with embedded AI features. Its approach emphasizes ease of implementation and user accessibility rather than complexity. The company has demonstrated consistent growth through both organic expansion and strategic acquisitions. Its multi-product suite enables cross-selling opportunities and increased customer lifetime value. Freshworks serves over 50,000 customers globally and maintains headquarters in San Francisco with significant development operations in India, reflecting its offshore-first business model for cost efficiency. Freshworks bundles multiple enterprise functions (support, sales, IT service management) with AI capabilities at lower price points than traditional competitors, targeting mid-market customers.

Freshworks was founded first in 2010, giving it 1 year of additional market experience. Delhivery AI was founded later in 2011. In AI, even a year or two of head start can translate into significantly more training data, customer relationships, and institutional knowledge.

Delhivery AI has approximately 5000+ employees, while Freshworks has approximately 7500. A larger team often signals higher revenue or venture backing, but in AI, smaller teams are increasingly capable of building at scale.

Yes, Delhivery AI and Freshworks are direct competitors — both operate in the Enterprise AI space and likely target overlapping customer segments. This comparison is especially relevant for buyers evaluating both platforms.