Verloop.io vs LlamaIndex

LlamaIndex has a disclosed valuation of $93M, while Verloop.io's valuation is not publicly available, making a direct size comparison difficult. LlamaIndex employs 75 people.

LlamaIndex has raised more in total funding at $27.5M, compared to Verloop.io's $12M — a gap of $15.5M. Combined, the two companies have completed 4 known funding rounds.

LlamaIndex leads with an Awaira Score of 78/100, while Verloop.io sits at 55/100. That 23-point gap reflects real differences in funding, scale, and traction — it's not a vanity metric.

Verloop.io was founded by Gaurav Singh in 2015. LlamaIndex was founded by Jerry Liu in 2022. Visit each company's profile on Awaira for a full founder biography.

Verloop.io: Verloop.io is a conversational AI platform that automates customer support operations for e-commerce, fintech, and consumer businesses using AI-powered chatbots and voice agents. The platform handles inbound support queries, routes complex issues to human agents, and integrates with CRM and helpdesk tools to provide agents with AI-assisted response recommendations.\n\nThe company raised approximately $12M in Series A funding and serves customers across India, Southeast Asia, and the Middle East, processing tens of millions of customer interactions each month. Verloop.io has demonstrated measurable deflection rates for tier-one support queries, reducing human agent load by 40-70% for deployed customers.\n\nIn the rapidly growing customer experience AI market in India, Verloop.io targets the mid-market segment that is underserved by enterprise platforms from global vendors. The company's focus on regional languages, local payment integrations, and mobile-first customer journeys gives it an advantage in markets where English-only solutions fall short. Verloop.io competes in the customer support automation market against Freshworks' Freddy AI, Yellow.ai, and Haptik, with particular strength in the Indian e-commerce and fintech verticals. The company differentiates through deep integration with WhatsApp Business API, which is critical in India and Southeast Asia where WhatsApp is the dominant customer communication channel with over 500 million users. Verloop.io has automated millions of support conversations for clients including Nykaa, Cleartrip, and Decathlon India, positioning it as a category leader in conversational support for consumer-facing brands in high-growth emerging markets. LlamaIndex: LlamaIndex is a data framework company founded in 2022 that specializes in connecting large language models to external data sources. The platform enables developers to build retrieval-augmented generation (RAG) applications by indexing, retrieving, and augmenting prompts with relevant documents, databases, and APIs. LlamaIndex provides tools for data ingestion, indexing strategies, and query engines that optimize how LLMs access and process enterprise information. The company's core offering addresses a fundamental limitation of large language models: their training data cutoff and inability to access real-time or proprietary information. LlamaIndex abstracts away the complexity of data integration, offering pre-built connectors to various data sources and multiple retrieval strategies to improve answer relevance and accuracy. Positioned within the broader AI agents and LLM infrastructure category, LlamaIndex competes alongside other data-to-LLM frameworks like LangChain and vector database providers. The platform has gained adoption among developers building enterprise AI applications, particularly those requiring grounding in external knowledge bases. The company has raised $28M in total funding and is currently at Series A stage, with a valuation of Not disclosed. Since its 2022 founding, LlamaIndex has experienced rapid adoption within the RAG application development community, reflecting growing demand for production-grade tools that integrate large language models with enterprise data. LlamaIndex solves the critical problem of efficiently connecting LLMs to external data sources through purpose-built indexing and retrieval infrastructure.

Verloop.io got there first, launching in 2015 — that's 7 years of extra runway. LlamaIndex didn't arrive until 2022. In AI, that kind of head start means more training data, deeper customer relationships, and a bigger talent moat.

Verloop.io has about 100-500 employees; LlamaIndex has about 75. A bigger team usually means more revenue or heavier VC backing, but in AI, small teams can build at massive scale.

Yes — they're direct rivals. Both Verloop.io and LlamaIndex compete in AI Agents, targeting many of the same buyers. If you're evaluating one, you should be looking at the other.