Eitan Cohen

TechSee builds computer vision AI for customer service automation, enabling contact center agents and self-service workflows to use smartphone cameras for remote visual assistance, product recognition, and guided troubleshooting. The Tel Aviv company platform allows customers to point cameras at devices, appliances, or technical problems while AI models identify the product, diagnose issues, and guide resolution steps, replacing truck rolls and in-person service visits with AI-assisted remote resolution.\n\nThe company raised approximately $96 million in venture funding including a Series C from investors including Scale Venture Partners and Salesforce Ventures. TechSee counts several of the largest telecommunications operators, insurance companies, and consumer electronics manufacturers among its clients, deploying visual assistance across customer onboarding, technical support, and field service applications. The platform integrates with contact center platforms including Salesforce Service Cloud, Genesys, and Nice inContact.\n\nTechSee competes in the visual assistance and AI-powered field service market alongside Aquant, ServiceMax, and traditional remote assistance tools augmented with AI capabilities. The value proposition centres on deflecting costly truck roll visits in telecommunications and utilities, where physical service dispatch costs hundreds of dollars per visit, and on reducing handle time in contact centers where agents must verbally diagnose problems they cannot see. Remote visual AI assistance has gained adoption as broadband connectivity and smartphone camera quality have made camera-based troubleshooting reliable in consumer and enterprise service scenarios.