Intercom
🔥 HOTEverything you need to know about Intercom — from their $489M in funding to who's backing them.
Updated Mar 24, 2026Awaira Score
Out of 100
HQ
United States
Founded
2011
Raised
$489M
Stage
Private
Team
1500
Valuation
$1.28B
Post-money
Total Raised
$489M
All rounds
Awaira Score
82/100
Founded
2011
1500 employees
Awaira estimate based on public data. Not financial advice.
About Intercom
Intercom is a customer communication platform founded in 2011 that integrates artificial intelligence with customer engagement tools. The company provides a suite of products enabling businesses to communicate with customers across multiple channels, including live chat, chatbots, email, and push notifications. Intercom's platform uses AI to power automated customer service through…
Is this your company? Claim it →Strengths & Risks
Strengths
Unicorn status with $1.28B valuation
Elite Awaira Score of 82/100
Large team of 1500+ employees
Analysis based on publicly available data. Not investment advice.
Market Position
Intercom is a AI unicorn in the Enterprise AI sector. Founded in 2011, the company is currently at the Private stage with a team of approximately 1500 employees. With $489M in total disclosed funding, Intercom has demonstrated the ability to attract institutional capital. The company competes with 3 other tracked Enterprise AI companies on Awaira, including Canva and Notion.
Key Numbers
Awaira Score
82/100
Valuation
$1.28B
Total Funding
$489M
Founded
2011
Employees
1500
Stage
Private
Funding Velocity
7
Total Rounds
$57.8M
Avg Round Size
9.8yr
Funding Span
Intercom raised 7 rounds over 9.8 years, averaging $57.8M per round — a pace of roughly one round every 17 months.
Why Track Intercom?
Intercom holds unicorn status in the Enterprise AI space, placing it among the highest-valued private AI companies globally.
Among 3 tracked competitors, Intercom ranks #4 by valuation — a metric investors and analysts use to gauge market standing.
Tracking Intercom on Awaira provides real-time updates on funding rounds, investor activity, and competitive moves in the Enterprise AI market.
Competitor Comparison
| Metric | ★Intercom | Canva | Notion | Delhivery AI |
|---|---|---|---|---|
| Awaira Score | 82/100 | 95/100 | 91/100 | 90/100 |
| Total Raised | $489M | $589M | $418M | $1.25B |
| Valuation | $1.28B | $42B | $11B | $3.45B |
| Stage | Private | Private | Private | Public |
| Founded | 2011 | 2013 | 2013 | 2011 |
| Employees | 1500 | 7500 | 2500 | 5000+ |
| Country | 🇺🇸 | 🇦🇺 | 🇺🇸 | 🇮🇳 |
Investors in Intercom
Funding Rounds
InactiveLed by SoftBank Vision Fund
$200M
Sep 2020
Led by SoftBank Vision Fund
$100M
Dec 2017
Led by Kleiner Perkins
$50M
Nov 2015
Led by Google Ventures
$25M
Oct 2014
Led by Bessemer Venture Partners
$23M
Jan 2014
Led by Accel
$6M
Mar 2013
$600K
Jan 2011
Open Positions at Intercom
View all jobs →Intercom Latest News
Permira-Backed Intercom Reaches $1B ARR with AI Customer Service Platform
Intercom Launches Fin 2, Its AI-Powered Customer Service Agent
Intercom Expands AI Platform to New Vertical Markets
Intercom Signs Multi-Year Deal with Major Enterprise for AI Transformation
Compare Intercom
See how Intercom stacks up against competitors in valuation, funding, team size, and Awaira Score.
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