Intercom
🔥 HOTEverything you need to know about Intercom — from their $489M in funding to who's backing them.
Awaira Score
Out of 100
HQ
United States
Founded
2011
Raised
$489M
Stage
Private
Team
1500
About Intercom
Intercom is a customer communication platform founded in 2011 that integrates artificial intelligence with customer engagement tools. The company provides a suite of products enabling businesses to communicate with customers across multiple channels, including live chat, chatbots, email, and push notifications. Intercom's platform uses AI to power automated customer service through…
Key Facts
- Intercom is valued at $1.28B as of March 2026.
- Intercom has raised a total of $489M in disclosed funding across 7 funding rounds.
- Intercom was founded in 2011 by Eoghan McCabe and is headquartered in United States.
- Intercom employs approximately 1500 people.
- Intercom operates in the Enterprise AI category and is currently at the Private stage.
- Intercom has an Awaira Score of 82/100, ranking it among the highly notable AI companies on Awaira.
- Intercom's most recent funding round was a Series F of $200M closed in September 2020, led by SoftBank Vision Fund.
Source: Awaira · Updated Mar 24, 2026
Valuation
$1.28B
Post-money
Total Raised
$489M
All rounds
Awaira Score
82/100
Founded
2011
1500 employees
Strengths & Risks
Strengths
Unicorn status with $1.28B valuation
Elite Awaira Score of 82/100
Large team of 1500+ employees
Analysis based on publicly available data. Not investment advice.
Funding Velocity
7
Total Rounds
$57.8M
Avg Round Size
9.8yr
Funding Span
Intercom raised 7 rounds over 9.8 years, averaging $57.8M per round — a pace of roughly one round every 17 months.
Awaira estimate based on public data. Not financial advice.
How does Intercom stack up against competitors?
Competitor Comparison
| Metric | ★Intercom | Canva | Notion | Delhivery AI |
|---|---|---|---|---|
| Awaira Score | 82/100 | 95/100 | 91/100 | 90/100 |
| Total Raised | $489M | $589M | $418M | $1.25B |
| Valuation | $1.28B | $42B | $11B | $3.45B |
| Stage | Private | Private | Private | Public |
| Founded | 2011 | 2013 | 2013 | 2011 |
| Employees | 1500 | 7500 | 2500 | 5000+ |
| Country | 🇺🇸 | 🇦🇺 | 🇺🇸 | 🇮🇳 |
Investors in Intercom
Funding Rounds
InactiveLed by SoftBank Vision Fund
$200M
Sep 2020
Led by SoftBank Vision Fund
$100M
Dec 2017
Led by Kleiner Perkins
$50M
Nov 2015
Led by Google Ventures
$25M
Oct 2014
Led by Bessemer Venture Partners
$23M
Jan 2014
Led by Accel
$6M
Mar 2013
$600K
Jan 2011
Intercom Latest News
Permira-Backed Intercom Reaches $1B ARR with AI Customer Service Platform
Intercom Launches Fin 2, Its AI-Powered Customer Service Agent
Intercom Expands AI Platform to New Vertical Markets
Intercom Signs Multi-Year Deal with Major Enterprise for AI Transformation
Open Positions at Intercom
View all jobs →Founded Same Year (2011)
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